Refund policy

Return & Refund Policy

We hope you love your purchase from The Southern Drop! If something isn't quite right, we're happy to help.

Returns

Eligible items may be returned when a return request is submitted within 3 days of delivery.

To be eligible for a return, merchandise must be unworn, unwashed, unused, and in its original condition with all original tags and packaging attached.

Certain products may have specific return restrictions based on the type of merchandise or supplier requirements. Any special return restrictions will be clearly noted on the product listing when applicable.

Non-Returnable Items

For health and hygiene reasons, certain merchandise may not be eligible for return, including swimwear, bodysuits, intimates, beauty products, and other personal-use items when applicable.

Any item that is specifically marked Final Sale on the product listing cannot be returned.

How to Request a Return

Please contact The Southern Drop before returning any merchandise. Include your order number and the item(s) you would like to return.

Do not mail a return to the address shown on your original package. Return instructions and the appropriate return address will be provided after your return request is approved.

Returns sent without prior authorization may not be eligible for a refund.

Return Shipping

Customers are responsible for return shipping costs for returns due to sizing, fit, preference, or change of mind.

Original shipping charges are non-refundable.

Damaged, Defective or Incorrect Items

Please inspect your order when it arrives. If you receive an item that is damaged, defective, or incorrect, please contact us as soon as possible and no later than 3 days after delivery.

Please include your order number and clear photos of the item and any damage or defect so we can make it right.

Approved damaged, defective, or incorrect items will be handled at no additional cost to the customer.

Exchanges

We do not offer direct exchanges at this time. If you would like another size, color, or item, please contact us regarding the original item and place a new order for the desired item.

Refunds

Once an approved return has been received and inspected, you will be notified of the status of your refund.

Approved refunds will be issued to the original payment method. Please allow additional time for your bank or credit card company to process and post the refund.

Shipping charges are non-refundable unless the return is due to an error on our part.

Questions About a Return

Please contact The Southern Drop before sending any merchandise back. We're happy to help you determine whether your item is eligible for return and provide the correct return instructions.